"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur."
- Red Adair
We are Travel Investment Advisors, not traditional travel agents. A big difference is that we advocate and work for our clients, with the goal of making you a travel hero.
The first step is to set an appointment for either an in person or by phone travel consultation for you and/or your group. The purpose of this travel consultation is to get to know you and your travel style. We ask questions and review our planning process with you, and make sure we understand your travel dreams.
During this initial consultation, we will clearly outline the professional fees that our business charges for the process of building your amazing vacation.
Do you value our expertise and believe that we can help you? Our clients value the investment of travel and often share how we have helped them.
Your advisor will answer any questions that you may have and make sure you are confident to move forward. Ready for the vacation you've been dreaming about? Great! Your advisor will collect the stated professional fees and ask you to sign our service agreement. What benefits are you already thinking of that we can do for you?
After some research, we will present your custom itinerary for you to review! We will revise as needed (up to 5 amendments) until we achieve the trip you have been hoping for! With your agreement, we will secure your travel arrangements by placing supplier deposit(s) as needed with your payment authorization.
The next step in the process is when we begin making reservations and recommendations specific to your trip. Simply let us know if we can take care of any details such as a restaurant recommendation, reservation, spa appointment, or another special celebration. All you need to do is pack your bags!
Final payment is usually due anywhere from 6 months to 75 days prior to your departure date, depending upon supplier(s). We will notify you in advance of the date and make those payments with your authorization at that time.
Closer to departure we will present you with all of your final documents, including any special reservations and/or arrangements that have been made on your behalf.
Upon your return we will follow up with you to get your feedback and see how we can improve for any future travel needs you may have, including supplier selection. This feedback allows us to provide you with finely tuned recommendations and personalized advice. How does that sound to you?
For Michael Graham to personally plan your travel, that is done via a retainer program that has a limited number of participants. Also, please note that for new bookings into one of our pre-planned Bon Voyage Catalog trips, professional fees have already been included in the pricing, so no additional fees are required.
Meet our Team
1-2-3 to be a Hero
For any cruise/land booking, whether under deposit, partially paid, or paid in full, the following situations are considered cancellations and penalties/fees will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); changing to a promotional fare; you request the booking to be cancelled; or the guest(s) on the reservation do not actually travel.
All cancellations must be in writing and can be done
here on our website. Travel Insurance is strongly recommended and will be quoted for you upon request.
There is a $100 per person Agency Cancellation Fee under these guidelines. Also, each supplier will have a Guest Cancellation Schedule or Policy that will appear on the supplier confirmation that will outline their penalty or fee for cancelling.
Our Professional Fee is non-refundable once collected. If you cancel your reservation after deposit, you will not receive a refund of the Professional Fee except for our Satisfaction Guarantee: If you are not 100% satisfied with our services after your travel has completed, we will refund the Professional Fee (not the trip costs).
Proper ID Before booking any international air we require copies of your passports. For domestic air with a return date prior to May 3rd, 2023, you can provide your driver's license or state ID; for domestic travel with a return on or after May 3rd, 2023, you must provide either your passport or a REAL ID driver's license.